Visitor
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4 Messages
Recall of Debt
I am seeking assistance with an account balance referred to Eastern Account System. I would like to pay Xfinity directly and request a debt recall. Can an official employee help?
Visitor
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4 Messages
I am seeking assistance with an account balance referred to Eastern Account System. I would like to pay Xfinity directly and request a debt recall. Can an official employee help?
XfinityJustinM
Official Employee
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681 Messages
4 hours ago
Hello @user_8s09x6, thank you for taking the time to create an official post. Our team does not have the ability to take payment, but the How to make a payment on your Xfinity account article shares a few ways to accomplish that task. Once you have made a payment to satisfy the outstanding balance, the collection agency records are updated within two business days. The collection agency then submits a request to the credit bureaus to update your information. Once updated by the credit bureau, your credit report should show the debt as Paid in Full. The account will remain on credit report as Satisfied Charged Off.
That should cover everything on our side, but did you have any additional questions on this process?
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