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user_ke7yih
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Friday, January 10th, 2025 4:20 AM

Re start service with a balance

Hello.  So I previously had XFINITY services. I got hit by a car while on my bike and couldn’t work for 2 months so I lost them. Is it possible to set up a payment plan and start new service at the address I previously had it? 

Question

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Updated 

3 months ago

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XfinityJorge

Official Employee

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2.1K Messages

3 months ago

 

user_ke7yih Hello there! Thank you for using our Forums to contact us and we are sorry to hear about your accident. We are here to help you explore your options to keep the account and please send us a DM to get started. Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message
 

 

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