Visitor
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1 Message
RE: I cancelled my account in June 2021
I cancelled my account in June 2021. To find out they continued to withdraw monthly until Dec, 2022. Even after calling them monthly to cancel and receive a refund. They promised every week that the $1356.00 would be returned. Now as I write this in April,2023 we continue to be told it would be back in our bank account in 5-7 days.
CCZachary1
Problem Solver
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672 Messages
1 year ago
@user_fb0c67 I am sorry that this has been an ongoing issue. I would like to take a closer look at the closed account and the refund.
Could you please send our team a direct message with your full name and full address?
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.
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