I’ve been trying to get the money owed to me from this company since August. It’s now January. I spent 8 hrs on the phone in August, 2 hrs in a chat in November (at which time I was told i would see the credit in 2 wks and never did) and 90 mins today when I was passed off to yet another department, but had to hang up because I had to run to a meeting. This is ridiculous. Customer service is horrible
@Kay_Bew I am sorry for how your experience has made you feel. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary - Click the "Direct Message" icon (upper right corner of this page) - Click the "New message" (pencil and paper) icon - Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list - Type your message in the text area near the bottom of the window - Press Enter to send your message
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
They are the worst! Ive been dealing with them since 1/2024 about a refund they owe me and until this day no one if able to help me out. Every person that I speak to says the same thing that someone’s gonna call me or that they’re speaking to the finance department or they’re speaking to a supervisor until this day. They have the worst customer service ever.
Hi there @user_0lzv16! Thank you so much for taking the time to voice your concerns. We are glad to help in any way that we can. Please feel free to shoot us a DM detailing your issue, and we can work on that for you.
To send a "direct message" / "private message" message to Xfinity Support:
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• - An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
I have been a customer since a long time. I have Internet, Cable and Phone and I have been on auto payment. Slowly the prices kept going up. In December 2023 I realized the total package was costing me about $220-$230, so I called them. They said it could go down to $160 if i switch from Land Line phone to Cell phone. I agreed. Had issues with converting the land line to cell line but after three attempts got it done right. But I was surprised by my bills. I thought I would get only one bill but received two separate bills. One for Cell phone and one for Internet and Cable. The total on both the bills were over $230! Every time I chatted with them they confirmed my total bill will be $160 but this has never happened. I spent hours every time I chatted with them. Today I called them and was on line with them for over 1 hour! While being on hold I was promised if the line gets disconnected the agent would call me. But while waiting, suddenly I would get transferred to another person and I had to repeat my request. This happened about 4-5 times and I was really frustrated and hung up when it happened again. Every time I contact them, they offer $30 credit but no one is willing to resolve this issue for ever. Really terrible experience and am frustrated. Wish I can send an email to Tom Karinshak. Would anyone know his email id? They have all the information from my chat sessions starting with the original promise of $160 for all the three services to all my follow-up complaints. Today an Escalation ticket [edit PII] was assigned to me.
I am glad you reached out, this is not the experience we want for you and would love to help review your pricing and service needs.
Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary - Click the "Direct Message" icon (upper right corner of this page) - Click the "New message" (pencil and paper) icon - Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list - Type your message in the text area near the bottom of the window - Press Enter to send your message
XfinityThomasC
Official Employee
•
3.7K Messages
3 years ago
Hello, @user_oqggne Can you provide us with more detail about how Xfinity owes you money so we can assist?
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Kay_Bew
1 Message
3 years ago
I’ve been trying to get the money owed to me from this company since August. It’s now January. I spent 8 hrs on the phone in August, 2 hrs in a chat in November (at which time I was told i would see the credit in 2 wks and never did) and 90 mins today when I was passed off to yet another department, but had to hang up because I had to run to a meeting. This is ridiculous. Customer service is horrible
1
user_0lzv16
1 Message
3 years ago
They are the worst! Ive been dealing with them since 1/2024 about a refund they owe me and until this day no one if able to help me out. Every person that I speak to says the same thing that someone’s gonna call me or that they’re speaking to the finance department or they’re speaking to a supervisor until this day. They have the worst customer service ever.
1
0
user_gzz5ix
7 Messages
2 years ago
I have been a customer since a long time. I have Internet, Cable and Phone and I have been on auto payment. Slowly the prices kept going up. In December 2023 I realized the total package was costing me about $220-$230, so I called them. They said it could go down to $160 if i switch from Land Line phone to Cell phone. I agreed. Had issues with converting the land line to cell line but after three attempts got it done right. But I was surprised by my bills. I thought I would get only one bill but received two separate bills. One for Cell phone and one for Internet and Cable. The total on both the bills were over $230! Every time I chatted with them they confirmed my total bill will be $160 but this has never happened. I spent hours every time I chatted with them. Today I called them and was on line with them for over 1 hour! While being on hold I was promised if the line gets disconnected the agent would call me. But while waiting, suddenly I would get transferred to another person and I had to repeat my request. This happened about 4-5 times and I was really frustrated and hung up when it happened again. Every time I contact them, they offer $30 credit but no one is willing to resolve this issue for ever. Really terrible experience and am frustrated. Wish I can send an email to Tom Karinshak. Would anyone know his email id? They have all the information from my chat sessions starting with the original promise of $160 for all the three services to all my follow-up complaints. Today an Escalation ticket [edit PII] was assigned to me.
(edited)
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user_309n2d
1 Message
2 years ago
same here and they all act like its their first day on the job
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user_gzz5ix
7 Messages
2 years ago
I am tired of them. I have proof of their commitment but still they would not honor it
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