1 Message
Re: current account contact info
My name, email address and phone number are directly linked to my mother's current xfinity account and I need to remove my contact information from her account and have her bill sent to her home addtess.
1 Message
My name, email address and phone number are directly linked to my mother's current xfinity account and I need to remove my contact information from her account and have her bill sent to her home addtess.
XfinityDemitrius
Official Employee
•
1.8K Messages
3 months ago
Hey @user_j8tbkd, Thank you for visiting our official Xfinity Forums Community support page. Do you have an Xfinity ID associated with your mom's account or listed as an authorized user? If so, you can manually remove the associated information online through our Xfinity online web portal or Xfinity App. I recommend visiting our 'Manage Preferred Contact Email Addresses in the Xfinity App' support page that provides steps on how to modify and edit the existing contact information.
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