New Poster
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2 Messages
RE: Complaints
I recently was trying to lower my monthly bill and was given the advice at my local store in Groton CT. to make a change to my channel line up to save $10 a month. The change gave me less channels and did not lower my bill. When I returned to the store to change it back they said that option was no longer available. When I called the 1-800 number to complain on several occasions, I was told the same answer and when I told them that it was their employee who gave the incorrect information and I should have the previous option I had several days prior, I was told it was my fault and on another occasion was "mysteriously" disconnected. I filled out a negative survey that they sent me and I had a missed call the next day and an email stating that they were sorry they missed me and asked for dates and times they could reach me. They never returned the call. [Edited: "Solicitation"]
XfinityGabby
Official Employee
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1.5K Messages
1 year ago
Hello, 822MRT. Thanks for meeting our team on Forums regarding your services. That's certainly never the experience we want our customers to have. If you had a grandfathered promotion, unfortunately there wouldn't be a way to put that back into your account. However, we'd be more than happy to check and if that's the case, we can always explore our options and see if there's anything that will meet your budget needs. Please send a DM with your full name and full service address to further assist.
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