sfla886's profile
sfla886
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23 Messages

Fri, Oct 16, 2020 11:00 AM

Re: Bill is STILL $10.00 too much see original letter in August

I wrote in August about this.  ComcastMorgan responded via private message.  To make a long story short, I ended up with ComcastMartin.  Supposedly he fixed the problem to $40.00 a month for Blast for 12 months which is the amount I agreed to when called by someone at Comcast in June or July.  I tried Extreme speed for 4 days.  It was slower than Blast had been so I made the mistake of calling my local office to put it back to Blast.  This was well in in the 30 day Comcast guarantee to switch back..  ComcastMartin told me after the latest fix to write him back if there was a further problem.  I have written him two (2) times and received no response.  I then wrote to ComcastMorgan asking if Martin was even still there.  She, also, has not answered and I am still being charged $10.00 more than I agreed to.  Comcast now owes me a credit of $10.00.

 

Will someone at Comcast PLEASE respond to this and straighten out my billing?

 

Thank you,

 

sfla886

Responses

Accepted Solution

ComcastChe

Official Employee

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6.1K Messages

7 m ago

@sfla886, I totally understand! I'm not sure if you saw my private message just yet, but I did get a chance to take a deeper look into this and found a  resolution.  So, thanks for staying on top of it! Please reply to our private message if there's anything else I can assist you with! 

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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Again

Expert

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25.6K Messages

7 m ago

@sfla886 

Your issue has been escalated to the Comcast Corporate Team available to the Forums.  A member of that team will reply to your post as quickly as they are able, so check back often.
 
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.  

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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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ComcastChe

Official Employee

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6.1K Messages

7 m ago

Hi @sfla886

 

Thanks for posting to the Xfinity Forums again to have this resolved. I'm sorry that you're still having issues. I'd like to review your account further to determine the cause. Please send me a private message with your full name, as it's listed on the billing statement. Click on my name ComcastChe, then click Send a message.  

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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sfla886

Contributor

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23 Messages

7 m ago

Finally heard back from both ComcastTambrey and ComcastChe.  I answered both by private message, per their instructions.  I have heard absolutely NOTHING since.  Apparently both of them thought answering in the Forum for all to see was sufficient for the many readers of the Forum to think Comacast was taking care of this.  I AM STILL WAITING FOR MY $10.00 CREDIT!

sfla886

sfla886

Contributor

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23 Messages

7 m ago

I replied to ComcastTambrey and ComcastChe via private message when they both wrote me.  Why hasn't at least one of them replied back?  Perhaps they are just waiting so Comcast can play with my $10.00 for another month.  After all, this is a "done deal" as I was promised this by ComcastMartin more than a month ago.

RD

ComcastChe

Official Employee

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6.1K Messages

7 m ago

Hi @sfla886,

We appreciate your patience. I just got into the office for the day. I wanted to let you know because we aren't a 24/7 chat, we may not get back to your right away. We also support other customers on other platforms like Twitter, Facebook, Reddit, and Comcast Business Forums. Our team is working with each customer and private message as they come in, in the order in which they are received. Please only work from your original private message instead of creating multiple messages to members of the team. That's a violation of the Forums Policies and Guidelines and can cause further delays. Doing so also creates multiple duplicate messages, which we have to sort through to get back to the original messages. We all work on the same team and can see your messages in which we are working together to resolve your issue. I've had the chance to review your messages and will be replying shortly. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick
sfla886

Contributor

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23 Messages

7 m ago

I am only looking for a final resolution because this has drug out now for 2 months.

sfla886

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