Rate increases even while under contract?

I have been a loyal xfinity customer ever since moving here 7 years ago. I have been notified that my rates are going up December 18 right before Christmas even though I’m still under contract until 2024? I believe this is illegal at best and certainly not how to treat loyal retired customers especially after I negotiated my fixed rate for two years.

Responses

MNtundraRET

Gold Problem Solver

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5.9K Messages

2 years ago

The contract only covers the level of service you signed up for. Other fees and taxes can change at any time.

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CCCam

Official Employee

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232 Messages

2 years ago

Hello @user_646075. Thank you so much for reaching out to us today. I can definitely understand how frustrating it would be to get an increase notice. With our agreements, the service charge will be consistent for the length of the term, but equipment, taxes, and fees can change at any time. I would be happy to look into this for you.

Could you please send our team a direct message with your full name and full address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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user_376c84

Visitor

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1 Message

@XfinityCam YOUR RUNNING A SCAM. THE BOXES ARE BOUGHT AND PAID FOR ALREADY, YOUR WANT PEOPLE TO MOVE TO STREAMING WHICH WOULD BE FINE, IF YOU ACTUALLY CONTACTED THEM, INSTEAD OF SCREWING THEM OUT OF THEIR PROMOTIAL SERVICE PRICES THEY AGREED TO. I AM CONTACTING THE BBB TO AND THE ATTORNEY GENERALS OFFICE TO REVIEW YOUR PRACTICES. YOU DID THIS OVER $11.86 PER MONTH. I WILL EXPLORE MY LEGAL RIGHTS TO END MY CONTRACT.

2 years ago

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CCTravis

Problem Solver

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546 Messages

Hello, @user_376c84 Thank You for taking the time to reach out to Xfinity Support, here on the Community Forum. I will be happy to look into your concern. To get started, and to locate the account, please send our team a direct message with your full name and full address. Thanks!

To send a "Direct Message" message:

• Click "Sign In" if necessary

• Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

I no longer work for Comcast.

2 years ago

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user_646075

Visitor

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2 Messages

2 years ago

I guess the frustration is that even though I’m getting these so called discounts off my equipment and cable tv phone and internet are bundled together they have informed me that my bill is going up regardless ! This is not how you honor a contract for multiple years. I’m retired and on a fixed income and no matter what I negotiated they find all these loopholes to raise my rate anyway.

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MNtundraRET

Gold Problem Solver

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5.9K Messages

2 years ago

I have been retired for more than 15 years. I understand where you are coming from. A majority of retired people are in the same situation as you.

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user_6dfbe2

Visitor

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1 Message

@MNtundraRET when you are in a contract let's say on a house, if for some reason the payment amount rises within the contract a suit on breach of contract would start

2 years ago

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UnamusedPerson

New Poster

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10 Messages

2 years ago

Same. I'm informed they're raising the rate for my gigabit extra and decreasing my autopay discount (which was a requirement on their end for the service). Mine ends July 2023.

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user_1d1c8f

Visitor

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2 Messages

2 years ago

I have a contract through 2023! I received notification that my rates were going up in December. I had to retire early due to extensive back surgery. I am on a very low fixed income and have to watch EVERY penny. I don't understand how you can have a contract for a year, but yet Xfinity can raise the prices!!! If I had broken the contract and canceled my services, you can bet I would have had to pay a hefty cancelation fee!! So, apparently, I'm under contract by Xfinity is not! Xfinity has THE worst customer service, but they don't care!! Unless you want to use satellite, you're pretty much STUCK with the sorry Xfinity service!

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XfinityGabby

Official Employee

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1.5K Messages

Hello @user_1d1c8f, we do hope you are doing better from your back issues. We can certainly understand the importance of keeping the cost as low as possible especially on a fixed income. If you are currently in a promotional offer, you will not see an increase to the base price of those services until the promotion period has ended. Equipment charges, installation charges, taxes, and fees, including regulatory recovery fees, the Broadcast TV Fee, the Regional Sports Fee, and other applicable charges are subject to change and could alter the total amount during and after the promotional period.

We would be happy to look at what services you currently have and see if we can find something that better fits your needs. We have many different options to fit all budget levels, and I’m sure we can help find you something you’re more comfortable with.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

2 years ago

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user_1d1c8f

Visitor

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2 Messages

@XfinityGabby My contract isn't up until March, 2023.....can I still change my services?

2 years ago

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XfinityGabby

Official Employee

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1.5K Messages

You most certainly can make changes to your account. 😊

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

2 years ago

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flaboy

Contributor

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153 Messages

2 years ago

Perhaps I require a clearer explanation from Comcast. I understand various fees and taxes can be raised. However, while under a contract, which I am, the bundle price for services is supposed to remain the same. If this is true, then how is Comcast raising the price of gig speed extra internet when that is part of my bundle? Am I missing something?

1

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CCErika

Problem Solver

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339 Messages

As for any promotional rate received during a term agreement, we'd be happy to check into the details of that for you as well! Please feel free to send a direct message our way using the steps outlined below, and please be sure to include your first and last name, and full-service address!

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a "Peer to peer" ("Private") message:

Click "Sign In" if necessary

Click the "Peer to peer chat" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

I no longer work for Comcast.

2 years ago

0

Billing

user_646075

Rate increases even while under contract?

MNtundraRET

CCCam

user_376c84

CCTravis

user_646075

MNtundraRET

user_6dfbe2

UnamusedPerson

user_1d1c8f

XfinityGabby

user_1d1c8f

XfinityGabby

flaboy

CCErika

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