1 Message
Rate Help
I have been a long time Infinity customer more than 20years. The rate increases for Internet service are getting out of hand. I'm getting nowhere with trying to use chat, I get shuffled around or no response. I have other providers that are more competitive. Is there no one that can talk to me and provide info and a better rate?
Thanks, [Edited: PII]
EG
Expert
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110.4K Messages
1 year ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityPeterH
Official Employee
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1.9K Messages
1 year ago
@user_rqsnsq thanks for reaching out and for your longevity with us here at Xfinity. We appreciate you and our digital team is happy to review offers your account qualifies for. Please send us your full name and address in a direct message:
(Full credit to @BruceW for this excellent explanation!)
"Search for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• - An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example.
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