5 Messages

Wednesday, April 8th, 2026 1:27 PM

public forum posting

Hello: I am just about ready to leave xfinity. I turned in a tv box no longer needed and the next thing I know? The store agent switched me to an updated plan. Instead of going down my bill went up, way up!
2:06 pm
I can't affordthis type of plan and xfinity fails to honor my original plan that doesn't expire until 2027.
2:07 pm
what am I supposed to do now?
2:08 pm
I see no other option than to leave xfinity
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Accepted Solution

Official Employee

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3.2K Messages

8 hours ago

@user_p4ypsf Hi there! Our team has already received your message and look forward to assisting you there. 

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