3 Messages
Promotion not being applied, I'm being charged for what was promised to be free for 1 year!
I signed up for the special of $35 for Xfinity 300mbps internet and it comes with 1 line of Xfinity Mobile for free for 1 year. I'm being charged correctly on the Xfinity internet side but I'm also showing my Xfinity Mobile side is being billed separately for the supposedly free line which shows an autopay date of September 22nd, I've tried to contact support via phone and chat and none of the agents are able to actually help me resolve this problem. My account literally shows the promotion is attached to it yet as I stated I'm being billed for something that shouldn't be charged, I switched from AT&T for this Xfinity promotion and as of now I'm not even receiving it and I'm not getting any help from Xfinity agents. PLEASE HELP!!!
XfinityThomasB
Official Employee
•
1.4K Messages
1 month ago
Good morning! I am sorry to hear this transition has caused a bad experience. Rest assured, our team is here to help! We can loop in our corporate escalation team that would investigate the situation on the billing.
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
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user_8fs7hm
1 Message
22 days ago
I have exact same situation. I have been billed $68 for something that was supposedly free. Even I switched from AT$T to xfinity for the free line
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