3 Messages
Promotion [Edited]
I received a promotion in the mail for a free unlimited mobile line for two years. I called Xfinity to see what they're offering the agent proceeds to tell me I am paying too much for internet and that i can add a line for free and save money on my internet bill in credits for the phone line and I was also eligible for a free phone which I didn't need I was just trying to get cheaper internet so they offered me a $100 visa card instead. so i took the offer but I also have Xfinity at another location that they pushed me to basically take the same offer on so I did but instead of the $100 visa I took the free phone why not it was free! fast forward a month i start receiving my bills and my internet bill was higher then when I started and started getting billed for phone lines and a phone. I spent about 6 hours on the phone and chat with no resolution now I am paying nearly double what I was originally paying and they told me the offer doesn't exist. now I owe $200 for a phone I don't need and I am stuck with a $20 phone line. This is what I get for trying to get cheaper internet. Well good thing I kept the receipts!
XfinityShawn
Official Employee
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1.2K Messages
1 year ago
@user_lry5cb This isn't the experience we want any customer to have. We unfortunately don't have access to Xfinity Mobile, so you would need to contact our
Mobile experts via one of the following methods:
• SMS Text Message: 1 (888) 936-4968
• Phone: 1 (888) 936-4968
• Chat: https://www.xfinity.com/xfinityassistant/?channel=xMobile
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XfinityShawn
Official Employee
•
1.2K Messages
1 year ago
@user_lry5cb I understand the situation can be frustrating, but that is the department that handles these situations. If you want, I can get a ticket submitted for one of the mobile agents to look into your situation. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_lry5cb
3 Messages
1 year ago
I was told to drive to a store which was no help I called again and after a 3 hour phone call. eventually after speaking to five different people I received a bill credit for the phone but have to pay for the phone lines and that's all anyone could do for me. Also this has been reported by different people to be a problem according to them but they refuse to actually fix the problem other than tell me that is not the promotion. they even wanted to report this whole thing as fraud as I was not talking to an Xfinity agent to deny responsibility.
(edited)
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