Promo Rate Expired

Hello @user_hk5b8l, thank you for taking the time to reach out on social media. I'd be happy to review your services to see if there are any promotions we can take advantage of to get you the services you need at the best possible price.

To access your account, will you please send us a direct message with your full name and complete service address.

To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

Hey @user_v8l46k, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xfinity account, billing, and services. 

If you are interested in seeing any available and eligible plans, I highly recommend visiting our Xfinity Plan Builder where you can quickly and easily sign in with your primary Xfinity ID, quickly review plans and pricing options, and process an order.

If you happen to have any questions about specific plans, please let us know. We also have our 'Xfinity Broadband and Mobile Facts labels' support page you can visit which helps you shop for plans online. You can visit our Xfinity Plan Builder by Clicking Here.

Thank you.  It looks like the previous person who posted in this thread 5 months ago was invited to a direct message so that someone at Xfinity could look into their account and see if there are promotions available, instead of that customer having to search for options on their own.  Could I have that option as well?  Thanks!

We would be more than happy to review that account with you. It is recommended to check online as there may be online exclusive promotional plans not available to us. If you would like to review, please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your full first/last name and complete service address (Including the city, state, and zip code), and I'll be happy to help.