1 Message
Promo Rate Expired
My deal expired, it seems near impossible to get to a CSR agent. Do I need to cancel just to engage a new deal?
1 Message
My deal expired, it seems near impossible to get to a CSR agent. Do I need to cancel just to engage a new deal?
Accepted Solution
XfinityBradM
Official Employee
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618 Messages
3 months ago
Thank you for working with us to find a plan that works for your needs and budget!
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XfinityRaf
Official Employee
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550 Messages
3 months ago
Good afternoon @user_w40lci. I can help you with new promotion options. When you have a moment, could you please send our team a direct message with your full name and full address?
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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user_hk5b8l
1 Message
2 months ago
I’m having the same issue. I’m not seeing any direct messaging options to speak to a real person rather than AI. Did you figure it out?
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