1 Message
Promo Rate Expired
My deal expired, it seems near impossible to get to a CSR agent. Do I need to cancel just to engage a new deal?
1 Message
My deal expired, it seems near impossible to get to a CSR agent. Do I need to cancel just to engage a new deal?
Accepted Solution
XfinityBradM
Official Employee
•
830 Messages
6 months ago
Thank you for working with us to find a plan that works for your needs and budget!
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XfinityRaf
Official Employee
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722 Messages
7 months ago
Good afternoon @user_w40lci. I can help you with new promotion options. When you have a moment, could you please send our team a direct message with your full name and full address?
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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user_hk5b8l
1 Message
6 months ago
I’m having the same issue. I’m not seeing any direct messaging options to speak to a real person rather than AI. Did you figure it out?
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user_v8l46k
2 Messages
2 months ago
This is the case for me as well. My promos have expired, and my bill increased significantly. It's very hard at the new billing rate without the promo discounts. What are my options?
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