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user_w40lci
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Friday, August 16th, 2024 8:29 PM

Promo Rate Expired

My deal expired, it seems near impossible to get to a CSR agent. Do I need to cancel just to engage a new deal?

Question

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Updated 

2 months ago

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Accepted Solution

XfinityBradM

Official Employee

 • 

618 Messages

3 months ago

Thank you for working with us to find a plan that works for your needs and budget! 

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XfinityRaf

Official Employee

 • 

550 Messages

3 months ago

Good afternoon @user_w40lci. I can help you with new promotion options. When you have a moment, could you please send our team a direct message with your full name and full address?

 

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

• Click the "Direct Message chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

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user_hk5b8l

1 Message

2 months ago

I’m having the same issue. I’m not seeing any direct messaging options to speak to a real person rather than AI. Did you figure it out?

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XfinityKrista

Official Employee

 • 

1.4K Messages

Hello @user_hk5b8l, thank you for taking the time to reach out on social media. I'd be happy to review your services to see if there are any promotions we can take advantage of to get you the services you need at the best possible price.

 

To access your account, will you please send us a direct message with your full name and complete service address.

To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 months ago

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