Visitor

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1 Message

10/01/2026 5:46 PM

Promo ends Oct 31: can an existing customer get the 5-year 1 Gig rate?

Hi, I've been an Xfinity Internet customer since 2022. My 12-month promo ends October 31, and the renewal price is about $100 a month for 1 Gig. I'd like to stay with Xfinity, but T-Mobile 5G Home ($50 a month with a 5-year lock) and AT&T Internet Air ($35 a month with my AT&T phone line) are both available at my address, and new Xfinity customers get 1 Gig for $70 a month with the 5-year guarantee. Could Xfinity Support help me get 1 Gig at $70 on the 5-year guarantee (or 500 Mbps at $60)? I'd appreciate hearing back by October 8. Thank you!

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Official Employee

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3.3K Messages

1 hour ago

 

GoldenGateGig Hi there! Thanks for using our Forums and for taking the time out of your day to contact us. I am happy to work with you and help you look into our latest promos. I will first need to work with you over DM to access the account. Can you send us over your full name and address over DM by following the next steps. 

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon

Click the "Start new conversation" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

 

(edited)

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