Visitor
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1 Message
Promo ends Oct 31: can an existing customer get the 5-year 1 Gig rate?
Hi, I've been an Xfinity Internet customer since 2022. My 12-month promo ends October 31, and the renewal price is about $100 a month for 1 Gig. I'd like to stay with Xfinity, but T-Mobile 5G Home ($50 a month with a 5-year lock) and AT&T Internet Air ($35 a month with my AT&T phone line) are both available at my address, and new Xfinity customers get 1 Gig for $70 a month with the 5-year guarantee. Could Xfinity Support help me get 1 Gig at $70 on the 5-year guarantee (or 500 Mbps at $60)? I'd appreciate hearing back by October 8. Thank you!


XfinityJorge
Official Employee
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3.3K Messages
1 hour ago
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start new conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
(edited)
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