Promised 1-month credit not applied — ticket # available via DM

user_githwo Hello there. Our team is here for you and will be happy to review your account together. Please feel free to send us a DM with your full name and complete address. 

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user_githwo Thank you again for reaching out to us here on our Forums for help with the payment trouble and missing credit. It's been a pleasure to work with you on the account / service issues as well as today with processing the one time adjustment to the account. With any account adjustment the credit is applied to the account balance and carries forward until the full credit is applied to the account. So you will see that your next statement is adjusted for the credit processed today and will continue to reduce the monthly rate until the full credit has been applied. So you can expect the next couple statements to have a different balance than usually expected. 

 

Thank you for reaching out to us again on our Xfinity Forums and for being a part of Xfinity. Have a great day!