Visitor
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2 Messages
Promise to pay
A promise to pay was sent via email from Changing Homelessness on 9/15/25 and was not honored so my service was suspended on 9/27/25. They have also sent a check via mail for the full amount due and nothing has been added to my account.
EG
Expert
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114.2K Messages
28 days ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJeff
Official Employee
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317 Messages
28 days ago
Good morning @user_iapwnl, thanks for reaching out to us on the community forums, and thanks @EG for moving the post so that we would be able to assist, I hope you are both having a good Monday so far. I am sorry to hear that you are having issues with the account after setting up a promise to pay, but you have reached the right team that can take a look at this for you. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
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