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user_288a4a
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15 Messages

Friday, September 20th, 2024 12:28 PM

Problem with AutoPay

Several months ago I had an issue where my bank blocked my automatic payment by checking account. Now when I tried to pay my monthly bill through automatic payment by checking the payment is still being blocked. I have plenty of money in my checking account. I called my bank and they said they are not blocking anything. I chatted with Xfinity support about 1 month ago and they said nothing was being blocked. Can you look into this please? Will I be charged an extra fee because this happned? I don't think I should because Comcast said it wasn't being blocked. In the mean time I added my Visa debit card to my automatic payment to pay that way instead.

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2 months ago

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XfinityAdrienne

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2 months ago

Hey there, @user_288a4a! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! That certainly is strange, and not the experience we want for our customers. We would be happy to assisting to investigating the cause of the block. We will continue to help you in our DM conversation with the account specific details. 

 

Please remember that sending unsolicited direct messages to an Official Employee of the Xfinity Help & Support Forums is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.

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EG

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107.1K Messages

2 months ago

Concern moved here to the Billing help section. 

(edited)

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user_288a4a

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15 Messages

It doesn't seem as though this has been fixed yet.

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2 months ago

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user_288a4a

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15 Messages

Trying to deal with it in Xfinity Direct messaging now but I'm not getting anywhere. 

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2 months ago

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user_288a4a

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The agent in direct messaging (XfinityThomasA) stopped responding and never gave me a satisfactory answer. Please look in direct messaging I explained everything in detail today. Please get back to me with a response.

(edited)

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2 months ago

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XfinityRichard

Official Employee

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1.4K Messages

Thank you so much for your time and patience. I'm so sorry for the delay in getting back out to you. I do see that your autopay is on, and it is active with a bill date being today 09/27.-Richard

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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user_288a4a

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Have you read the direct messages? They were supposed to have already charged this to my autopay (on 2 seperate occasions) and they never did it. Please go back and read the direct messages instead of giving me a generalized response that does me no good. Why is it still not fixed? I was told that after it failed the first time with my checking account that when I switched my autopay to Visa that it would go through in 3 days after the first attempt on Sept. 18th. On three days after Sept. 18th I was told in direct messaging that it went through with my Visa. But now it's not showing that transaction at all. Why? What happened???? 

(edited)

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2 months ago

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