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user_pp8rrk
1st Topic

2 Messages

Thursday, January 16th, 2025 6:45 PM

Price went up while on contract

I'm in a 2 year contract that doesn't end until October of 2025, but still my base package cost went up.  You'll charge me $230 if I cancel but you don't need to abide by the same contract?  My live chat session was of no help.

Question

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Updated 

3 months ago

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3

0

Again

Expert

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31.4K Messages

3 months ago

@user_pp8rrk 

I'm in a 2 year contract that doesn't end until October of 2025, but still my base package cost went up.  You'll charge me $230 if I cancel but you don't need to abide by the same contract?  My live chat session was of no help.

Did your package price go up, or did the fees associated with the package go up?  The fees can go up at any time while your package price should stay the same.  What did the notes on your billing statement say?

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XfinityBenny

Official Employee

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790 Messages

3 months ago

@user_pp8rrk Thanks for adding a post. Our Expert Again is correct regarding the recent increase in fees. Promotions lock in the rate of service, but fees and equipment can vary. Let us know if you would like for us to review the latest promotions to keep costs low. 

2

user_pp8rrk

2 Messages

Can you please check my account t?  My  overall increase was $20 but about $8 od that was a base rate hike.  My contract should protect me from that. 

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3 months ago

0

XfinityAirelle

Official Employee

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2.5K Messages

 

user_pp8rrk 

Sure! Our awesome digital care team would be happy to assist you. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 months ago

IsabellB1

New Poster

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3 Messages

3 months ago

My base package price also just went up, even though my contract is supposed to go through May.  Online chat is useless.  Looks like it is time to find another provider.

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XfinityEva

Official Employee

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1.6K Messages

Hello there! We would love to help with your plan. Please send us a direct message with your full name and service address to get started. 

 

To send a direct message: 

 

  • Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
  • Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

3 months ago

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