1 Message

Tuesday, September 19th, 2023 1:38 AM

Price spike?

Why was my bill 68 with full bill of 200 now it's 300 with what i need to pay is 200 ? And you guys are forcing me to pay it before I can talk to customer support something suspicious is going on. How do I get a hold of legal information to sue you guys ?



100.8K Messages

12 days ago

The concern is not "Xfinity App" help related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

Official Employee


835 Messages

12 days ago

Hello @user_09be03 thanks for using our Xfinity Support Forums as a tool to contact our Team. We are happy to work together to see what is going on with your bill and see how we can help make this all right. To get started can you please send us a direct message with your full name and service address? Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Peer to peer chat" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message

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