Hey there, thanks for reaching out through Xfinity Forums regarding your billing concerns. I know how shocking it can be to receive a bill for more than you were expecting. I would recommend using the Xfinity app in order to view all of your billing details. Here is a link to get the app if you do not have it already, https://www.xfinity.com/apps.
If you still have additional questions, please feel free to reach out to us, and we would be happy to take a look at your billing details to provide more information!
Please send us a direct message with your name and service address, so we can assist you further. To send us a Direct Message, you will need to sign in to the Forums if you are not. Then you will need to locate and click on the "Direct Message" icon located in the upper right corner of this page. Next, click the "New Message" (paper & pencil) icon and type "Xfinity Support" in the to line, and select "Xfinity Support" from the drop-down list. You can proceed to type your message in the text area near the bottom, and press enter to send the message. Please let me know if you have any questions.
XfinityJeniece
Official Employee
•
4K Messages
3 years ago
Hey there, thanks for reaching out through Xfinity Forums regarding your billing concerns. I know how shocking it can be to receive a bill for more than you were expecting. I would recommend using the Xfinity app in order to view all of your billing details. Here is a link to get the app if you do not have it already, https://www.xfinity.com/apps.
If you still have additional questions, please feel free to reach out to us, and we would be happy to take a look at your billing details to provide more information!
Please send us a direct message with your name and service address, so we can assist you further. To send us a Direct Message, you will need to sign in to the Forums if you are not. Then you will need to locate and click on the "Direct Message" icon located in the upper right corner of this page. Next, click the "New Message" (paper & pencil) icon and type "Xfinity Support" in the to line, and select "Xfinity Support" from the drop-down list. You can proceed to type your message in the text area near the bottom, and press enter to send the message. Please let me know if you have any questions.
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