Visitor
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1 Message
price increases
First off, your customer service, or lack of is a disgrace. I started your service in November 18th at $ 25, december $ 30.90 January and February $ 63.90 per. March and April $ 63.90 per, now May 18th $ 75.90. Please explain in detail how and why this service goes up so often ? With the customer service you offer, I am considering another company even if it costs more, your internet is fine, its the customer service that is horrible. Michael [Edited: "Personal Information"]. Please have someone call me at [Edited: "Personal Information"] to discuss this matter like human beings
XfinityPeterH
Official Employee
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1.9K Messages
11 days ago
We understand your frustration with the frequent price increases and the customer service experience you've had. To address your concerns in detail, please send us a direct message with your full name and complete address. We're committed to resolving this matter and improving your experience with us.
Thank you for bringing this to our attention. We look forward to assisting you further.
How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
3. Click the "New message" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e
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