4 Messages
Price increased with no prior notice and this is dishonest robbing
My price went up by 60% with no notice or approval before charging my account which is on autopay. I made to decision to pay a service fee ( no discounts added), and I think you have have the obligation to report me the price changes prior taking my money automatically. I use Xfinity Connect plan and price went from $35 to $57.
I am not sure what kind of crooked agreement you guys made me get into if you people are going to justify this experience is something I agreed upon. I want someone to take action on this.
XfinityDemitrius
Official Employee
•
1.3K Messages
26 days ago
Hey @fzr8, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xfinity account and billing. I would be more than happy to offer my assistance looking into this further for you.
It sounds like your promotional campaign for the Xfinity Connect Plan has concluded. All pricing changes and promotional drop-offs are provided on your Xfinity billing statement approximately 30-60 days before the changes depending on the billing cycle and promotional cycle. These changes are typically provided on page 3 or 4 of your service bill to the right of the charges.
Are you able to view your past service bills to review the notifications that were provided? You can view your past billing statements by visiting our 'View your Xfinity billing statement history' support page.
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