Price Increase

Hello, @lake1122 thank you for reaching out over Xfinity Forums. If I was in your shoes and saw the increase on my monthly statements I'd be reaching out to explore options as well. While we can certainly appreciate your desire to receive immediate assistance with your issue, please be mindful that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.

We're always looking for ways to improve as a company, and appreciate the feedback regarding not being able to get connected using the Xfinity Assistant. I'll make sure to get this passed along to our corporate leadership team to have this investigated further. There are some great self-help options to check available promotions by either logging in on our great Broadband facts page: https://www.xfinity.com/support/articles/broadband-mobile-facts-labels or logging into your account through the Xfinity App or website. 

I did want to help get the proper expectations that our team typically has the same promotion options available at these locations. Have you happened to have checked any of those spots?