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lake1122
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2 Messages

09/10/2026 2:07 PM

Price Increase

I am trying to get in contact with an agent to discuss my bill and the AI bot won't allow me. My bill went up 50 dollars this month. 

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5 hours ago

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XfinityJustinC

Official Employee

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2.6K Messages

5 hours ago

Hello, @lake1122 thank you for reaching out over Xfinity Forums. If I was in your shoes and saw the increase on my monthly statements I'd be reaching out to explore options as well. While we can certainly appreciate your desire to receive immediate assistance with your issue, please be mindful that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.

We're always looking for ways to improve as a company, and appreciate the feedback regarding not being able to get connected using the Xfinity Assistant. I'll make sure to get this passed along to our corporate leadership team to have this investigated further. There are some great self-help options to check available promotions by either logging in on our great Broadband facts page: https://www.xfinity.com/support/articles/broadband-mobile-facts-labels or logging into your account through the Xfinity App or website. 

I did want to help get the proper expectations that our team typically has the same promotion options available at these locations. Have you happened to have checked any of those spots? 

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lake1122

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2 Messages

My apologies, I didn't know sending a direct message was a violation. I have checked those spots already 

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5 hours ago

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XfinityJustinC

Official Employee

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2.6K Messages

@lake1122 with being new to the Xfinity Forum, I completely understand if not up to speed on guidelines and processes. Guideline violations can lead to loss of Forum privileges, and we don't want that to happen so wanted to help get the proper expectations set up for future interactions here. 

I really appreciate your time working with me so far. Thanks for update you've checked the self-help options, and I'd definitely like to do an account review with you to see what promotion options I'd have available. 

Could you please send our team a direct message with your full name and full address?

 

To send a direct message: 

Click "Sign In" if necessary

• Click the "Direct Message chat" icon

• Click the "Start new message" (pencil and paper) icon

• In the "To:" line type "Xfinity Support" as you type the drop-down list which appears. Select the "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window, please add your full name and address

• Press Enter to send it


https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514


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5 hours ago

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