Price Increase

Hey there user_1ra3kx 👋 We never want you to experience any big price increase that you don't have to, so I appreciate you coming to us for help! If you just noticed a big increase, that usually means you had some form of promotional or contract discount that recently expired. The good news about that though is that if you're just coming off of a promotion of any kind, there should definitely be new ones to get your account setup with 👍

If you could send our team a direct message with your full name, the name listed on the account (if different), and the full service address associated with your account, we can take a look at the available offers for the account.

How to Send Us a Direct Message:

1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
3. Click the "New message" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

You can see how to send us a direct message here,

How to: Direct messaging within the forum | Xfinity Community Forum