Visitor
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7 Messages
Price Increase (What was the point of a contract?)
I, as I am sure almost all of you, received an email and notice on my new bill of "Upcoming price changes to Xfinity services." It happens yearly, and so I anticipated and knew it was coming. While Xfinity has me as a customer for 18 years, I have been a customer since Excite branded the service @Home in 1999.
With that in mind, it has always been my understanding that while equipment and services (i.e., Broadcast TV Fee) can and mostly always do increase even under contract, packages (i.e., TV, Internet, etc.) remain the same. Otherwise, what is the point of tying yourself to a contract?
So I am receiving an increase in my TV and Internet. The act is the first in 23 years while under contract. Can someone from Xfinity (Comcast) explain how this can happen? Again, I can count on Equipment & Services increasing each year, but why commit to an agreement that requires a 1-year commitment, paperless billing, and autopay when you can (and are) going to raise the price of my package? Comcast always told me that portion could not change (and my daughter worked for the company after graduating from University).
I am not happy with this news (and an increase in a TV Adapter – which I tried to have swapped for a TV Box + Remote since the Adapter is the same price. My TV Box is also a decade old, but I am paying full price for outdated equipment). When I tried to have two new boxes sent at the start of my new agreement, someone asked me to pay $15 (shipping) numerous times. I thoroughly explained why I could not go into a store, yet here I am with a ten-year-old TV Box + Remote, and an Adapter without the ability to access the features I am paying for.
But my main question is how Comcast/Xfinity is raising TV and Internet (package) pricing under contract when they have never been able to prior.
Edit:
WOW. I just saw that you are reducing Autopay and Paperless Billing Discount from $10 to $5?!?! Unbelievable, especially when you must agree to both to receive the best deal.
CCChelseaA
Problem Solver
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637 Messages
2 years ago
Hello there, and thank you for reaching out regarding your billing concerns! We truly do appreciate you being a long time part of the Comcast family and certainly want to ensure that you are informed of any changes or updated!
While we try to hold down costs, price changes are necessary for a number of reasons, including continually increasing costs of programming and our ongoing investments in network upgrades, technologies, and enhanced products and services.
As for any promotional rate received during a term agreement, we'd be happy to check into the details of that for you as well! Please feel free to send a direct message our way using the steps outlined below, and please be sure to include your first and last name, and full-service address!
Here are the detailed steps to Direct Message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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CCYvonne
Contributor
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340 Messages
2 years ago
My pleasure! Under Regular monthly charges it lists the promotional credits applied to your bill each month and when they will end. I appreciate your time today. Is there anything else I can assist you with?
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user_b50f95
Visitor
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4 Messages
2 years ago
Same here. My one year internet contract started on 8/22/22, and now Xfinity jacks up $3/mo to my existing contract.
I did chat with Xfinity customer rep. He has no clue as to contract means. He kept talking about the need of increasing the monthly cost.
This price increased is breaking the agreed price/month contract.
What was the point of a contract?
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merideth70
Contributor
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14 Messages
2 years ago
I just signed a new 2 year deal in Nov and less than 30 days later I get the notification the two year contract I just signed is worthless and my rate is being increased despite my contract and my autopay discount is being decreased unless I give Xfinity access to direct debit my checking account. I spent hours being transferred around from person to person with this pitiful chat support. As soon as I can find a way to get a new provider and not avoid and exorbitant cancellation fee I intend to be done forever with Xfinity. I have been a customer continuously since 1988, except for four years between 2013 and 2017 when I changed to UVERSE over service issues. Had I not sold that home in 2017 and moved to an area where I have only a choice of Xfinity or Consolidated I would have never come back to Xfinity. There are two new providers who have recently pulled fiber to my current location and I will be signing up with them just as soon as I can exit this worthless contract with Xfinity. This is not a contract, this is them strong arming customers to honor our commitment while they unilaterally increase their prices and do not honor theirs, and that is not a contract. That is extortion and should be illegal, certainly it's no way to treat customers and my next stop is to fill a complaint with the Attorney General of the State of Texas regarding this deceptive trade practice.
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9hillip
Visitor
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1 Message
2 years ago
Xfinity is attempting to increase prices in the middle of my contract, which was good through February 2024. The principle is enraging. Apparently the 2 year price agreement was meaningless. My "Double Play" package, TV Box, and service fees are all slated to increase. Xfinity is also slashing the agreed-upon paperless billing credit in half. How is this legal?
I am requesting that a customer service review my account.
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user_a63a08
Visitor
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2 Messages
2 years ago
This is unacceptable. The contract points to the entire service bundle, and there are no other taxes and fees. Nowhere in the price increase notice is adequate explanation for how this is justified.
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user_1a6d07
Visitor
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1 Message
2 years ago
Same. If the base price for my internet package is increasing mid-contract, then what's the point of a contract? One side can unilaterally alter the terms and impose penalties on the other. That's not a contract. If Comcast is raising the base price, I should be free to cancel this contract they violated without penalty and get the new fiber service installed by another provider in my building...
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jazzsax8
New Poster
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6 Messages
2 years ago
Been with them for over 20 years, Diamond member and just got this increase. Spoke to rep and there is no reasonable excuse for it on my commitment to them through June 2024. They are in the top two companies VERY frustrating to work with and I am not sure who #1 is! Am about to install my first Dish as this might be the only thing they will understand.
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901nessa
Visitor
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2 Messages
2 years ago
I agreed to a contract that would allow my bill to be $90/month minus my acp credit of $30 which would leave me at $60/m. My first bill was $118....so i looked at how I had prorated charges. Cool...my next bill should be fine....no!! It was higher. It went up to $164.52.
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user_e62e9b
Visitor
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1 Message
2 years ago
I couldn’t agree more with this posts about Comcast Xfinity. I’m on a contract myself , and each month the prices continue to go up. Honestly, I’m sick and tired to call them or chat with them every month to get an explanation as to why this is even happening??? So wrong and unethical in so many levels.
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user_a63a08
Visitor
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2 Messages
2 years ago
Why do you tell us to send a direct message then reply back to post in the forums?
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user_f3891e
Visitor
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2 Messages
2 years ago
Same here. I'm halfway through a 2 year contract. If I cancel though, I have to pay $130 cancellation fee! I'm considering it, if I can get a better deal with another company. This makes no sense whatsoever to make all of your longtime customers angry.
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user_0d67ed
Visitor
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1 Message
2 years ago
Long-time Comcast customer. They just increased a package portion of my 2 year contract by $20 monthly. Billing rep's solution was to apologize and transfer me to the Disconnection dept. (who are not available today).
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merideth70
Contributor
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14 Messages
1 year ago
Continually decreasing our channel line, services, discounts you name it, magically we are under a contract but they don't have to provide what they agreed to at the price agreed upon. [Edited: "Inflammatory"]. I literally signed up for two more years last Nov, very next month, Yule log gone at Christmas time, you have to pay extra for that, yes we know you had it included for more than 18 years, but now its extra. Then the oh after 18 years your credit card no longer qualifies for an auto pay discount, if you don't give us access to directly debit your checking account you no longer get that discount we promised when you agreed to remain our customer for two more years. No way am I giving any vendor much less one as disappointing [Edited: "Inflammatory"] as XFINITY access to directly debit my checking account. [Edited: "Inflammatory"]. This month it' s the Peacock network, you will have to pay extra for that now too. I hate sports and I don't watch broadcast TV that the rest of the planet get for free but we have to pay XFINITY whatever they say we should any time they want to change their mind about how much they think those free channels are worth anytime they choose to change their mind and increase those fees while we am under contract. [Edited: "Inflammatory"]
(edited)
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