2 Messages
Price increase of $60+ per month with no warning
Hello,
I received an email today reflecting a bill of over $144, which is more than $60 over what I have been paying. While on chat with a rep I was told my promo offer was expired and that was my new monthly cost. I asked the rep what promo I had as I do not remember having a promo and the rep couldn't answer the question. While chatting, I decided to check local competitors and noticed AT&T Fiber is much, much cheaper for both Gig speed and 5 Gig speed (Xfinity only offers 2 Gig speed in my area), both with no extra cost for unlimited data or monthly modem fees. I mentioned this to the rep who stated the best offer Xfinity has for me is just under $100 for Gig speed. If this is truly the case, I'm fine switching, but wanted to know if this is the best that can be offered.
EG
Expert
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120.2K Messages
2 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJorge
Official Employee
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3.2K Messages
55 minutes ago
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start new conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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