Visitor
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4 Messages
Price increase April 2025
First complaint: I just received my most recent monthly invoice. My bill went up 37% from $54 to $75 with NO WARNING WHATSOEVER. I called customer service. I would like to commend the agent I spoke with whp put up with my anger as she tried to explain the price increase. It seems that one of the reasons that my bill (and I assume other people's) was largely due to the following "explanation": "Billing Update: Your billing statement no longer includes a credit for Major League Baseball games not being aired." This credit was for $13.
Second, I do not have a MLB package and I never watch MLB. Never. So, increasing my bill by $13 because they no longer issue a credit for something I never watch or a service that I never received is absurd.
I can understand an increase in one of the fees by $1.00 or so.
In addition, I am paying for a "Sports and Entertainment" package but also pay for a "Regional Sports Fee". What in the world is that and aren't they in some way redundant?
Finally, the bottom line is that my bill is going up by a whopping 37% ($20/month) while I receive NO ADDITIONAL SERVICES for that money. Repeat NO ADDITIONAL SERVICES!
None of this seems justifiable though the agent I spoke with tried to make it sound like it is. Just more corporate greed? Quite possible. At the very least I should be receiving some addition service that I ACTUALLY WANT and not see an increase because of some cancelled credit for a service I don't care one bit about.
I am a very dissatisfied customer at this point.
XfinityMatthew
Official Employee
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169 Messages
24 days ago
Hello user_saa0f8,I certainly understand your frustration with the increase in your bill. I would be more that happy to take a look at your account to see what ways we can customize the plan and save some money if we are paying for things you don't want.
To maybe clarify some of what you mentioned. The Sports and Entertainment package is a $10 add on to cable that comes with a variety of sports channels not included in normal channel lineups, as well as NFL Redzone, Country Music Channel and Turner Classic movies. We can double-check if there was anything included that you wanted. But if not that can certainly get removed.
The regional sports fee is associated to every cable package. It's a fee we charge to help pay for contracts for your local sports teams to ensure we can provide their games in the local market. Based on what you said it sounds like you were getting a $13 credit every month while we negotiated with your local baseball team. Then the fee went back to the normal price once that contract was signed again.
We can clarify all of this and certainly make sure you're getting the best deal for you. If you could please send a direct message with your full name and address we can look at the account.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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EG
Expert
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110.4K Messages
23 days ago
Concern moved here to the Billing help section.
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user_6jtgjh
Visitor
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1 Message
15 days ago
I'd like to piggy-back on the complaint of the original poster.
I've reviewed the breakdown of a $15 increase and there is no explanation for it. In the spirit
of honesty, could an explanation be included in future changes (and this one, too ) ?
Thanks.
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user_saa0f8
Visitor
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4 Messages
3 days ago
So, after sending a direct message to Xfinity Support per their suggestion so that they could look at my subscription, I never heard back despite what Xfinity Mathew said in his reply to my original post: "Hello user_saa0f8,I certainly understand your frustration with the increase in your bill. I would be more that happy to take a look at your account to see what ways we can customize the plan and save some money if we are paying for things you don't want. "
Well, not surprisingly, I never heard anything back so that was clearly just more smoke and mirrors in, what I assume was an attempt to make me think that they care about my satisfaction. They obviously don't.
Today I received the "thank you for your payment" email acknowledging the 37% increase for NO ADDITIONAL SERVICES and only a very lame explanation that most of that increase had something to do with me now being able to access some MLB games that I have never ever cared about and will never watch and never ever intended to pay for.
Oh well, at least the X1 platform is slow and probably the most sluggish platform known to man. But that's an entirely other concern.
That's $20 less groceries each month. Thanks, Xfinity!
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user_00oxvp
Visitor
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1 Message
2 days ago
I feel the same way! I just got a bill for $55 yesterday- a $20 increase with NO WARNING also! I will also be calling to complain and hope others would. I have been a customer with Xfinity to provide my Wi-Fi for the past 2 years and never had an increase. I can understand a 5% increase, but an extra $20/month is 57% of what I was paying monthly to them the past 2 years!!! Also not receiving any additional services so $20 increase is absolute GREED
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