Price increase April 2025

Mathew, thank you for your reply. I have had the Sports and Entertainment package since I first signed up for Xfinity years (10 or so) ago. I was happy with the $55/month which has been consistent since that time. I was never made aware by the representative that I spoke with then that I was going to be receiving a credit for "Major League Baseball games not being aired" for the years that followed so you can imagine my "surprise" and anger at having that credit terminated  and being used as the excuse to raise my monthly rate. At best it reflects a lack of transparency on your part and a flimsy excuse for raising rates by not just a few % points as happens with almost every monthly subscription that most people are used to. Instead the 37% is still an issue as is the fact that, since the credit has been canceled I am now paying for something I don't want. I don't watch MLB channels. I don't care about my local baseball team. So if you want a satisfied customer who is content in getting what he/she pays for you will remove that $13 from my bill each month. Everything else is stuff I signed up for so in a way you insult my intelligence in implying that maybe I am receiving and paying for services that I don't want or need. The service that I don't want or need is MLB baseball and yet I am going to be charged for it as part of that sports package for the first time since I have been a subscriber. I know Xfinity will not miss my monthly payments and ultimately you will do what is best for your bottom line as opposed to actually doing what works for your customers.

Unexpected increases or changes in the services I use is always a bummer, so I know exactly how you feel user_6jtgjh! You've come to the right place for help though, and I'm glad to answer any questions you have about your account.

When it comes to increases that are upcoming or have taken place for your account, we always make sure to communicate any changes directly on the bill for you to review each month. Any time you're looking at a copy of an Xfinity billing statement, you can find information relating to any promotional discounts under the Regular Monthly Charges section, and other changes related to programming or costs will be at the bottom of your statement under Additional Information. For more information on how to review your bill online, you can folow this link here!

In order for me to take a look at your account and its specific billing details, please send our team a direct message with your full name, the name listed on the account (if different), and the full service address associated with your account. To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

@user_6jtgjh​ For what it is worth, Xfinity asked me to explain everything via direct message chat which I just did. It's a bit suspicious to me that they don't want to make an attempt to resolve this issue in the forum but maybe that is just how it works. Regardless, I just sent them all the info they requested to see what their explanation is and if they can get my bill back down without me dropping the packages I have had for years. Not holding my breath yet I do have a small amount of hope that they will drop that charge for MLB which as you pointed out was not explained and doesn't make sense except to them.

user_00oxvp it sounds like you had a promotion that expired. We always recommend checking page three of your billing statement to review all discount details. You will see this information in green font. Feel free to send us a direct message so we can review all promotions and offers with with you.  You can use the Direct Messaging icon at the top of the page to send your name and service address to "Xfinity Support." It's next to the bell icon on the right side of the page.