U

Visitor

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2 Messages

Wednesday, April 23rd, 2025 11:52 PM

Price increase April 2025

First complaint:  I just received my most recent monthly invoice. My bill went up 37% from $54 to $75 with NO WARNING WHATSOEVER. I called customer service. I would like to commend the agent I spoke with whp put up with my anger as she tried to explain the price increase. It seems that one of the reasons that my bill (and I assume other people's) was largely due to the following "explanation":  "Billing Update: Your billing statement no longer includes a credit for Major League Baseball games not being aired." This credit was for $13.

Second, I do not have a MLB package and I never watch MLB. Never. So, increasing my bill  by $13 because they no longer issue a credit for something I never watch or a service that I never received is absurd.

I can understand an increase in one of the fees by $1.00 or so. 

In addition, I am paying for a "Sports and Entertainment" package but also pay for a "Regional Sports Fee". What in the world is that and aren't they in some way redundant?

Finally, the bottom line is that my bill is going up by a whopping  37% ($20/month) while I receive NO ADDITIONAL SERVICES for that money. Repeat NO ADDITIONAL SERVICES!

None of this seems justifiable though the agent I spoke with tried to make it sound like it is. Just more corporate greed? Quite possible. At the very least I should be receiving some addition service that I ACTUALLY WANT and not  see an increase because of some cancelled credit for a service I don't care one bit about.

I am a very dissatisfied customer at this point.

Official Employee

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91 Messages

8 days ago

Hello user_saa0f8,I certainly understand your frustration with the increase in your bill. I would be more that happy to take a look at your account to see what ways we can customize the plan and save some money if we are paying for things you don't want. 
To maybe clarify some of what you mentioned. The Sports and Entertainment package is a $10 add on to cable that comes with a variety of sports channels not included in normal channel lineups, as well as NFL Redzone, Country Music Channel and Turner Classic movies. We can double-check if there was anything included that you wanted. But if not that can certainly get removed.

The regional sports fee is associated to every cable package. It's a fee we charge to help pay for contracts for your local sports teams to ensure we can provide their games in the local market. Based on what you said it sounds like you were getting a $13 credit every month while we negotiated with your local baseball team. Then the fee went back to the normal price once that contract was signed again. 

We can clarify all of this and certainly make sure you're getting the best deal for you. If you could please send a direct message with your full name and address we can look at the account. 

To send a "Direct Message" to Xfinity Support: 
Click "Sign In" if necessary 
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging 
Click the "New message" (pencil and paper) icon 
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there 
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list 
- An "Xfinity Support" graphic replaces the "To:" line 
Type your message in the text area near the bottom of the window 
Press Enter to send it. 

 

Visitor

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2 Messages

Mathew, thank you for your reply. I have had the Sports and Entertainment package since I first signed up for Xfinity years (10 or so) ago. I was happy with the $55/month which has been consistent since that time. I was never made aware by the representative that I spoke with then that I was going to be receiving a credit for "Major League Baseball games not being aired" for the years that followed so you can imagine my "surprise" and anger at having that credit terminated  and being used as the excuse to raise my monthly rate. At best it reflects a lack of transparency on your part and a flimsy excuse for raising rates by not just a few % points as happens with almost every monthly subscription that most people are used to. Instead the 37% is still an issue as is the fact that, since the credit has been canceled I am now paying for something I don't want. I don't watch MLB channels. I don't care about my local baseball team. So if you want a satisfied customer who is content in getting what he/she pays for you will remove that $13 from my bill each month. Everything else is stuff I signed up for so in a way you insult my intelligence in implying that maybe I am receiving and paying for services that I don't want or need. The service that I don't want or need is MLB baseball and yet I am going to be charged for it as part of that sports package for the first time since I have been a subscriber. I know Xfinity will not miss my monthly payments and ultimately you will do what is best for your bottom line as opposed to actually doing what works for your customers.

Official Employee

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2K Messages

 

user_saa0f8 Please send a DM if you would like us to review your account. We'll be happy to give it another look to see if we can find a way to lower your monthly payment. We can also look at the fee you mentioned.

 

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Expert

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110.2K Messages

6 days ago

Concern moved here to the Billing help section.

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