SMBWHanes's profile

New Poster

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1 Message

Sun, Jan 3, 2021 9:00 AM

Price Increase and Retention Offers

What promotions are available for customer retention? Our bill has increased by almost $50 since our initial package. We have been customers for many years and do not understand these large increases in pricing. Verizon Fios recently was installed in our neighborhood and we are now comparing package deals for internet and TV. I hope one of the employees can help get our bill to a more reasonable price. @retention 

Responses

Official Employee

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201 Messages

5 m ago

We offer introductory pricing to our new customers as a way for you to try our products and services and ensure they’re a perfect fit for you. While your introductory pricing period sounds like it has expired (we appreciate your loyalty over the years!), we do also offer promotions for our existing customers. Let 's take a look at the current offers to see what’s available to you at this time. Please click on my handle (ComcastGina) and send a private message with your name and the service address to start. 

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