New Poster
•
1 Message
Price Increase and Retention Offers
What promotions are available for customer retention? Our bill has increased by almost $50 since our initial package. We have been customers for many years and do not understand these large increases in pricing. Verizon Fios recently was installed in our neighborhood and we are now comparing package deals for internet and TV. I hope one of the employees can help get our bill to a more reasonable price. @retention
CCGina
Official Employee
•
800 Messages
4 years ago
We offer introductory pricing to our new customers as a way for you to try our products and services and ensure they’re a perfect fit for you. While your introductory pricing period sounds like it has expired (we appreciate your loyalty over the years!), we do also offer promotions for our existing customers. Let 's take a look at the current offers to see what’s available to you at this time. Please click on my handle (ComcastGina) and send a private message with your name and the service address to start.
0
0
user_c9119b
Visitor
•
1 Message
4 years ago
I am extremely frustrated with xfinity and the company's unwillingness to work with me on reducing my bill that I clearly can not keep up with since I am always turned off. I paid $148 to the company on 7/2 after being turned off, only to have it turned off again 24 hrs later. I feel cheated of my money and all customer service can offer is telling me their hands are tied. My hands are tied and my pockets are broke with no service. In the past 7 months xfinity has recieved over $1000 from me. In prior attempts to get internet essentials or even just my original rate I have been denied due to continuing to pay the exhorbant prices. There are no other internet options, so what choice do I have?
1
0
user_b408fc
Visitor
•
1 Message
4 years ago
Comcast/xfinity sucks, always has sucked, always will suck
0
0
scottycherie
Contributor
•
23 Messages
4 years ago
What about a customer who has been with you for almost 30 years? Why do I have to continue to make a new contract every year to 2 years? Definitely does not make me feel like I'm appreciated. My current contracted ended last month and had to have a customer service agent make an adjustment to my monthly bill. I was told to wait till July to see what can be done. I went to the website today and can't even see what is available. All I get is to contact customer service. Here we go again. What discount can I get at this time?
1
0