Visitor
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1 Message
price creep
I’ve been an Xfinity customer since 2022. When I first signed up, I was paying $40/month total for internet and phone. Over time, my bill has increased significantly and I’m now paying $45 for phone and $87 for internet.
I’ve consistently paid on time and would like to continue my service, but the current pricing is no longer sustainable—especially compared to new customer promotional rates.
I’m requesting that an Xfinity representative review my account to see if there are any loyalty discounts, promotional pricing, or alternative plans available to help reduce my monthly bill.
XfinityJeff
Official Employee
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579 Messages
7 hours ago
Good morning @user_ffoc3d, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. As a single parent with one income, I can understand wanting to save money where possible, and you have come to the right place for assistance with this. We can take a look at the account and see what we can do for you. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
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