Price change without notice.

I just got off the phone with an agent who helped me order an Xfinity gateway to replace my personal equipment. When I got off the phone I received an email stating that my bill had gone from $60 to 100$ a month. I understand the gateway costs 15$ a month. When I went online the price for the exact same package that I was already paying 60$ for I am now paying roughly 90$ for without any notice. This is unacceptable and I expect it to be reversed or I will be taking action.

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Expert

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31K Messages

2 months ago

@user_1rb3my

I just got off the phone with an agent who helped me order an Xfinity gateway to replace my personal equipment. When I got off the phone I received an email stating that my bill had gone from $60 to 100$ a month. I understand the gateway costs 15$ a month. When I went online the price for the exact same package that I was already paying 60$ for I am now paying roughly 90$ for without any notice. This is unacceptable and I expect it to be reversed or I will be taking action.

It sounds as though a promotion you were on ended. Anytime your bill is going to change for your plan there will be a notice in your billing statement, usually the month before, or maybe two months before. So, what you're seeing is your current bill, not your bill after changing your plan. On your following statement you may see prorated charges.

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user_1rb3my

2 Messages

No that is not the case. This change in pricing occurred the minute the representative put in the order for my equipment rental.

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2 months ago

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XfinityJeniece

Official Employee

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2.4K Messages

Hey there, user_1rb3my, thanks for reaching out through Xfinity Forums. We would be happy to help you with finding a new promotion. I am on a budget myself and I know how important it is to have a bill within your monthly budget! You have reached the right place.

To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

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2 months ago

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user_1rb3my

Price change without notice.

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