Visitor
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1 Message
Prepaid debit Mastercard is not working
My prepaid Mastercard link was sent to my email yesterday. I activated the link and the balance shows 200 dollars. I have tried using this card online at 3 different places, the card gets declined every single time. Help!!
XfinityJustinC
Official Employee
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1.8K Messages
5 months ago
Hello, @subbie08 thank you for reaching out over Xfinity Forums and creating a post. You've contacted the right place for support, and I'd like to investigate the prepaid card not working as I want to ensure you're able to utilize the $200 gift card. I appreciate the information you've provided, it's helpful to know you have activated it. Reviewing it looks like it may need to be added to your profile, was this step done?
I found this great page off our Prepaid center website, that has some additional information and contact info for our awesome perpaid support experts: https://xfinity.myprepaidcenter.com/contactus
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