Prepaid debit Mastercard is not working

My prepaid Mastercard link was sent to my email yesterday. I activated the link and the balance shows 200 dollars. I have tried using this card online at 3 different places, the card gets declined every single time. Help!!

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XfinityJustinC

Official Employee

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1.7K Messages

4 months ago

Hello, @subbie08 thank you for reaching out over Xfinity Forums and creating a post. You've contacted the right place for support, and I'd like to investigate the prepaid card not working as I want to ensure you're able to utilize the $200 gift card. I appreciate the information you've provided, it's helpful to know you have activated it. Reviewing it looks like it may need to be added to your profile, was this step done?

I found this great page off our Prepaid center website, that has some additional information and contact info for our awesome perpaid support experts: https://xfinity.myprepaidcenter.com/contactus

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user_jzybbn

Visitor

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2 Messages

I am having the same issue. I am unable to use the card at any online retailer. Please help!

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16 hours ago

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XfinityRay

Official Employee

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3.3K Messages

Hi there, @user_jzybbn! Congratulations on your prepaid card! We want that working for you without issue. Did you activate the card and it is declining when you are trying to use it? The cards last for 6 months, has the card expiration date passed?

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