Visitor

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1 Message

Friday, July 10th, 2026 12:17 AM

Prce match with AT&T

I want to know if the retention department or whoever is in charge if they can price match the offer at&t gave me, they offer $30 of 400 mbps per month and or $45 per month 500mpbs if i transfer from xfinity to at&t

<EDIT: Removed Personal Information>

xfinity customer

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Official Employee

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4.2K Messages

16 days ago

Hey there, @user_8vfboc, thanks for reaching out through Xfinity Forums regarding your promotion. We would be happy to see what options we have to get the best value with Xfinity. We definitely do not want to lose you as a customer. If you can please send us a Direct Message with your full name and your full address. 

 

How to Send Us a Direct Message:

  1. Click “Sign In” if necessary.
  2. Click the “Direct Messaging” icon.
  3. Click the “Start new conversation” (pencil and paper) icon.
  4. In the “To:” line, type “Xfinity Support.”
  5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
  6. An “Xfinity Support” graphic will replace the “To:” line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.

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