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I've written 2 posts now back to back and when I go to post, I get a pop up Oops,a problem occured. Hit refresh. Then you get a blank page. I've had Comcast since 1982 when it was suburban cable. My bill was less than $7.00 a month. For what we pay for service now, you would think your support, both phone & online would be a whole lot better than it is. Streaming apps look better & better every day.

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XfinityJeff

Official Employee

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440 Messages

28 days ago

Good morning @Lucyvanpelt, and thanks for visiting us on the Xfinity forums, I hope this message finds you well. I am sorry to hear that you were having issues posting to the forums. Have you tried clearing your browser cache/cookies?

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Lucyvanpelt

Regular Visitor

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5 Messages

I did all that. I'll try again. The plan I had included Netflix. Someone hacked into my Netflix & I got blocked for several months. I got that corrected but spoke with someone overseas who promised to comp me on my bill and, was going to send me a Samsung watch for all the trouble. Didn't happen. After that, I realized I was being charged a separate fee for Netflix of $17+ dollars monthly even though it's included in my package. This was roughly about 5 months. Went to Xfinity store & was told I had to call the 800 number for anything bill related. I'd like to be reimbursed as I know if I'm late on my bill,there's no hesitation to charge me fees.

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21 days ago

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XfinityThomasB

Official Employee

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2.4K Messages

Lucyvanpelt

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.

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21 days ago

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Billing

Lucyvanpelt

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XfinityJeff

Lucyvanpelt

XfinityThomasB

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