Frequent Visitor
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10 Messages
Possible accounting problem with data usage numbers
I've been monitoring my usage for the past few months since I've been increasing activity and have been able to keep it under the 1229GB limit each month. Everything was going as expected in October. However, last night, when I checked again, the usage for October was basically double, ~900GB, from what it was when I last checked either the night before or earlier in the morning and I really had not done much over the previous day. Furthermore, I noticed that my reported usage for the previous 5 months, which had been below the limit, now retroactively show numbers that are double what I recall seeing, to the point where I've exceeded it basically every month.
Something else odd, on the usage page, under my cable modem, there is a line "Used: 465GB" which is roughly what I expected usage to be and almost exactly have of the number currently being reported as my usage for the month. Can someone tell me what is going on? To me, this looks like an accounting/reporting problem of some sort and I am curious if anyone else has experienced it and have insights on getting it resolved.
Accepted Solution
XfinityMichaelC
Administrator
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4.3K Messages
2 years ago
Hello, @atai! Thanks for reaching out to us on the forums! I apologize to hear of the issues you are having with the data usage reporting incorrectly. At this time we are aware of the issues and are currently working on a fix for the issue. We do not have an ETA on when this will be fixed. If you like, we can check to see what the current data count is. Feel free to click the Direct Message icon at the top right of the page, click on the pen and pad icon, enter Xfinity Support in the "To" section of the chat, and provide us with your first/last name and full address so we may further assist you.
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