Poor service Xfinity

Notice of Intent to Arbitrate & Formal Dispute - Duplicate Billing After Account Transfer (Original Account [EDITED: Personal Information] / New Account [EDITED: Personal Information])

I am writing to file a formal and severe disputeregarding egregious and unacceptable duplicate billing following an account transfer, and to provide my formal Notice of Intent to Arbitrate if this matter is not immediately and fully resolved.

On October 26, 2025, I successfully transferred my Xfinity services from the original account, [EDITED: Personal Information], to a new account, [EDITED: Personal Information], for the same address: [EDITED: Personal Information].

Despite this confirmed transfer, I have received full-service bills from BOTH accounts for the exact same services for the period of "Oct 26, 2025 to Nov 26, 2025" at the exact same address for the billing cycle covering the period after the transfer. Specifically, I received a bill for the original account, [EDITED: Personal Information], which should have been immediately disconnected or finalized upon the transfer date. I got two bills for the amount $51.21 for the new account and the $89.02 bill for the disconnected old account which is incorrect in this case.

This duplicate billing is solely the result of Xfinity's internal failure to properly process the transfer and disconnect/close the original account as required on October 26, 2025. I, as the customer, am not responsible for the operational errors of your customer care agents. I fulfilled my obligation by initiating and completing the service transfer.

I also called back on Oct 28, 2025 to make sure the services from the old account [EDITED: Personal Information] were successfully disconnected and I was provided with confirmation that it is completed. 

I have already spent a substantial amount of time attempting to resolve this matter through your standard customer service channels [EDITED: Personal Information], and they have been completely incapable of providing a final, definitive solution. This level of incompetence and lack of resolution for a clear billing error is unacceptable.

DEMAND FOR IMMEDIATE ACTION:

1. I demand the immediate, full, and retroactive credit/reversal of all chargeson the original account, [EDITED: Personal Information], from October 26, 2025, onward.

2. I demand immediate finalization and closure of the original account, [EDITED: Personal Information].

3. I demand written confirmation within five (5) business days detailing the full correction, the account closure, and the zero balance on the original account.

If Xfinity fails to provide the demanded resolution and written confirmation within the specified timeframe, I will initiate the binding arbitration process as outlined in your Terms of Service without further notice. I am prepared to pursue all remedies available to me to correct this error and recover any associated costs.

Consider this email my official pre-arbitration notification as required by your agreement. I expect immediate escalation and resolution.

Sincerely,

[EDITED: Personal Information]