Visitor
•
1 Message
Poor interaction with Xfinity representative -> internet outage less than 5 min later
Hello, I had a frustrating interaction with a customer service representative today about an automatic bill credit that was missing from my account. Turns out, Xfinity only gives the credit if you use a checking or savings account to auto-pay, not if you use a credit card. So, if there's ever an issue with a charge, you've already paid it and have no recourse, as you do with a credit card, to get your money back.
While I realize this isn't the representative's fault, as it's company policy, I'm sure they have leeway to help customers who take issue with this. My representative was abrupt and dismissive of my concerns about giving Xfinity direct access to my bank account.
After I ended the chat, my internet went out less than 5 min later and I was notified I was given a $0.01 credit. Coincidence? Likely not.
XfinityJeff
Official Employee
•
596 Messages
7 hours ago
Good morning @user_sl6tva, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issue you had with the rep you spoke too on the phone. It is true that in order to receive a discount on the account for automatic payments, the payment method has to be a bank account. That is coded into the system, so we do not have a way around that rule. If you do decide that you would like to change your autopay down the line, you can find the instructions here.
0
0