4 Messages
Poor customer service and appreciation
I set up two payment arrangements this month one for April 4 one for April 27 April 4 was paid on the fourth services were suspended today, April 26… Called customer service they said there was a payment arrangement made for the 8th of April… not set up by me… Customer service cannot find any information besides the system showing april 8th..and since it was not paid on the 8th my services cannot be restored, I was also informed payment arrangements through the app do not stop suspensions you must talk to an agent… Comcast will not restore my services due to a broken arrangement that I did not set up… Scam I think so… I’m starting to wonder if Comcast understands customer, loyalty and customer appreciation as they show none
XfinityArmand
Official Employee
•
2.2K Messages
1 year ago
Thanks so much for taking the time to reach out to Xfinity Support here on our Community Forum to voice your concerns with your account billing @user_efoxfn. We are so glad to hear from you and want to help in any way that we can to ensure that you are having a top tier experience with your service. Please feel free to shoot us a private message with the particulars so that we can get started.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• - An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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