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user_xssfju
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Sunday, March 3rd, 2024 3:26 AM

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Please Help. Unauthorized Charge on bill.

Showing paw patrol movie purchase for $1.99 for February 25th.  My home was empty.  Family was in Florida that week.  Please remove this unauthorized charge from my bill.  Thank you.

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Updated 

1 year ago

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user_xssfju

2 Messages

1 year ago

<EDIT: Removed Personal Information>

(edited)

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XfinityJeniece

Official Employee

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3.3K Messages

Hey there, @user_xssfju thanks for reaching out through Xfinity Forums regarding your bill. I would be happy to take a look at your billing details to ensure that they are correct. Can you please send us a Direct Message with your full name and your full address?

 

To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

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1 year ago

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