bazillio's profile

Visitor

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14 Messages

Tuesday, June 25th, 2024

Closed

Plan changing problems after ACP ended.

Recently after ACP effectively closed, I was faced with a billing dilemma. The Lifeline program was suggested as an easy fix to alleviate this problem, as an alternative of a small reduction in service charges, in previous emails I received, and I qualified, is actually a big confusion for most and not honored by Xfinity at all. I signed up for the plan in January, for a very good 2 year effective plan, prior to the news of the ACP termination. With a good price/speed ratio and was very happy with it. Now the price has jumped to $40 and as a low income senior citizen I can't afford it. Communication with Xfinity has gotten me nowhere. I can't change or select anything from my account that fits my needs. You are forced to have Essentials, which is not that favorable and still a bit pricey, or only upgrade to the more expensive plans. As an existing customer, there is no way to change or buy what they are offering to new customers right now, and there are a lot of really good plans out there. So should I cancel my Xfiniti account completely and buy a new one myself as a new customer or consider another provider? It's really annoying when I've been with Comcast for almost 25 years.

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Official Employee

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1.9K Messages

1 year ago

 

bazillioThank you for visiting our Forums for assistance with your plan and also for taking the time to research plans through our resources. You may have seen an increase in your pricing, not because your plan expired or changed if you just updated that in January, but rather due to the ACP credit no longer being applied. We can definitely take a second look at any promotions that may be available for you at this time. To do so, please send us a direct message with your full name and service address to get started. 
 
To send a direct message: 
 
  • Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
  • Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

 

Visitor

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14 Messages

@XfinityEva​  Thank you for response! I am well aware that the price changed because the ACP credit no longer applies, and my monthly bill on the new two year plan directly changed after that. I have only been on this plan for 4 months and it is now obsolete due to the changes. All еssentials in terms of speed/price ratio has been lost. So I'm looking to reduce the connection speed to an acceptable level without compromising the price I'm paying for it. This was the main reason in January to buy a new plan, and now all of a sudden I'm forced to repeat the process, but I'm not being given a choice from what I can see.

Official Employee

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1.5K Messages

@bazillio, I understand, and we would be happy to check and see if there is anything else we can do to help get you a price and speed that works for your budget and needs. Please send us a private message when you are ready. Thanks! 

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Visitor

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14 Messages

@XfinityFrank​ Sent a direct message

Official Employee

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2.4K Messages

1 year ago

 

bazillio Thanks again for reaching out! I'm glad we were able to find a plan that works for you, and your budget! Take care! 

 

Visitor

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14 Messages

1 year ago

Jeniece thank you for time and help with a resolving situation! Problem solved!

Direct messaging proves again that it is the only and very effective way to solve problems. Satisfied.

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