Visitor
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2 Messages
Plan change
I called and changed my plan around 3 weeks ago, and my balance hasn't changed yet. How long does the change take?
Visitor
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2 Messages
I called and changed my plan around 3 weeks ago, and my balance hasn't changed yet. How long does the change take?
Accepted Solution
EG
Expert
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110.1K Messages
3 years ago
The concern is not "E-mail" help related. Thread moved here to the proper help section, and for greater exposure to the Comcast corporate employees (The Digital Care Team) for assistance.
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Accepted Solution
CCDevin
Problem Solver
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735 Messages
3 years ago
@EG Hey! I appreciate you moving this over to the proper support category! :)
@user_9a5c94
This is a great question! I would expect to see my bill update once a change was made to my plan as well, especially after a few weeks. Thanks for choosing to work with us here online so we can make sure that your new plan and billing is set up correctly and how you expected.
If a bill has already printed when you make a change, it can take a bit for our system to recalculate the new bill and prorate any changes. However, this should update in the Xfinity MyAccount app under the Billing Overview tab closer to when your bill is due. You can check both the balance and the actual bill statement by downloading the PDF statement. If you are not seeing this update, it could be adjusting to the changes still but I would like to doublecheck everything for you. Can you send us a direct message so we can go over that new plan and let you know what to expect for your new bill, please?
Here's the detailed steps to Direct Message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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