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WCXfinityGuy
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09/07/2026 12:20 PM

Peacock Premium being charged and it shouldn’t

Hi! I recently just switched to xfinity home wifi with 1 gig. I am supposed to have a Peacock Premium subscription for free for 2 years (which I activated) but when I go in to add a streaming bundle and look at the bill, there are now 2 Peacock Premium charges. One shows as free per the offer and the other shows a $12.99 charge. I’m very confused. Is that supposed to look that way or do I need to call someone to have the $12.99 charge removed?

Thanks!

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XfinityPeterH

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1 hour ago

 

user_jb0rqy I would be asking the same question if I were in your shoes too. When you activated your Peacock subscription that came with your plan did you already have an active Peacock subscription under the same email address? 

 

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WCXfinityGuy

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Great question. We do have a current subscription but it is under my wife’s email address and not mine/the one we used for our Xfinity WiFi… 

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1 hour ago

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XfinityPeterH

Official Employee

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WCXfinityGuy gotcha, well in that case seems like we need to take a look at your account and see what is goin gon. Please send us a DM with your full name and complete address.

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