Visitor
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1 Message
PAYMENT
Hello! My service was suspended according to you guys for non payment. But I had set up a payment plan to pay $116.10 on 10.8.26 to keep service active. I had the payment set up with card ending in 5720 BUT instead of using that card I paid with Apple pay for the amount of $116.10 and my services were suspended. I have the statement from my venmo account that shows $116.10 was paid 10.8.26. Then I still had to pay another additional $100 today to get my services restored. So in total I have paid $216.10. Please help I do not have money to be doing this. Especially when a payment arrangement is made and that is my promise to pay which I did and then service still gets disconnected and then I still had to pay another $100!! I have the statement on where it says my payments were made. How can I attach it?
XfinityAirelle
Official Employee
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3.6K Messages
8 hours ago
We can definitely understand why this is concerning, especially since you paid the $116.10 on the date of the arrangement and then had to pay another $100 to restore service.
We’ll want to look at how the $116.10 Apple Pay payment posted to the account and whether it was recognized toward the payment arrangement before the service was suspended. Before we go further, can you check your Xfinity payment history and let us know if both the $116.10 and the additional $100 are showing there as completed payments?
Also, please don’t post the Venmo statement publicly since it may contain personal or financial information. If we need documentation after reviewing the payment history, we can let you know the safest way to provide it.
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