Visitor

 • 

3 Messages

09/05/2026 7:35 PM

Payment

I canceled my service on the 28th of last month and they still haven’t fully disconnected the service and are now adding a late fee to my account. When should I expect this to update ? 

Oldest First
Selected Oldest First

Official Employee

 • 

4.3K Messages

23 hours ago

Hey there, @user_borx4b, thanks for reaching out through the Xfinity Forums regarding your disconnect. We would be happy to help you with your billing details. Have you received any emails regarding the pending disconnect? 

Expert

 • 

120.7K Messages

23 hours ago

Concern moved here to the Billing help section. 

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