Hello @user_xojcu3 and thank you for posting your concern on the Xfinity Community forums. We're here to help. 😀
While we cannot directly prevent your Autopay from going through on the due date, if this is a special circumstance, you do have some options.
The first option is to turn off the Autopay temporarily via your Xfinity App or on the web site under the billing section. Make your payment on 5/1, then turn Autopay back on. If 5/1 happens to be before your next statement is due to generate, you won't even incur a late fee.
You can also ask the Xfinity Assistant to request a payment arrangement.
user_qhpqkj The Xfinity app or website are great options where you can manage the stored payment method and automatic payments.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityCliff
Official Employee
•
203 Messages
12 days ago
Hello @user_xojcu3 and thank you for posting your concern on the Xfinity Community forums. We're here to help. 😀
While we cannot directly prevent your Autopay from going through on the due date, if this is a special circumstance, you do have some options.
The first option is to turn off the Autopay temporarily via your Xfinity App or on the web site under the billing section. Make your payment on 5/1, then turn Autopay back on. If 5/1 happens to be before your next statement is due to generate, you won't even incur a late fee.
You can also ask the Xfinity Assistant to request a payment arrangement.
If this is going to be something that is needed on a more permanent basis, you can check out this information for moving your due date: https://www.xfinity.com/support/articles/due-date-change.
Please let us know if you have additional questions. We'd be happy to further assist. 💯
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