user_0rq7zr Hello there! Thanks for the post on our Forums and we are here happy to go over your payment options. To get started can you send me a DM with your full name and service address? Here's the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
Thanks for the response, and we are happy to help you work through that. Can you try clearing the cookies and cache on your browser? After trying that you should have that option available, so we can work together over DM.
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XfinityJorge
Official Employee
•
2.2K Messages
2 days ago
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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