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2 Messages
Friday, February 3rd, 2023 5:47 PM
Payment keeps saying declined
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Official Employee
1.3K Messages
2 months ago
@user_316709. Can you provide more details on this? Are multiple different forms of payment declining? You are paying online through Xfinity site?
Yes I have tried multiple payments and keep saying payment declined
@user_316709. If your financial institutions say everything is fine I recommend calling 1-800-Xfinity and if you get a prompt to speak, say "payment services". If that doesn't respond say "billing"
XfinityEthan
Official Employee
•
1.3K Messages
2 months ago
@user_316709. Can you provide more details on this? Are multiple different forms of payment declining? You are paying online through Xfinity site?
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user_316709
Visitor
•
2 Messages
2 months ago
Yes I have tried multiple payments and keep saying payment declined
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XfinityEthan
Official Employee
•
1.3K Messages
2 months ago
@user_316709. If your financial institutions say everything is fine I recommend calling 1-800-Xfinity and if you get a prompt to speak, say "payment services". If that doesn't respond say "billing"
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