U

Visitor

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2 Messages

Friday, February 3rd, 2023 5:47 PM

Closed

Payment

Payment keeps saying declined 

Official Employee

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1.4K Messages

1 year ago

@user_316709. Can you provide more details on this? Are multiple different forms of payment declining? You are paying online through Xfinity site?

Visitor

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2 Messages

1 year ago

Yes I have tried multiple payments and keep saying payment declined

Official Employee

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1.4K Messages

1 year ago

@user_316709. If your financial institutions say everything is fine I recommend calling 1-800-Xfinity and if you get a prompt to speak, say "payment services". If that doesn't respond say "billing" 

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