Skip to main content
user_8267ye
1st Topic

Visitor

 • 

2 Messages

10/22/2026 7:22 PM

Payment reversal

I’ve read this happened to plenty of other people too, my auto payment went through on the 8th then on the 21st I got an email saying it was reversed and just want to be able to access customer support :/ 

Question

 • 

Updated 

23 days ago

37

1

0

Oldest First
Selected Oldest First
XfinityChelseaB

Official Employee

 • 

2.7K Messages

24 days ago

Hello @user_8267ye, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. Are you not able to access your online portal or Xfinity app? 

2

0

user_8267ye

Visitor

 • 

2 Messages

I can access my Xfinity app but nothing is telling me why the payment was reversed over a week later 

Like

Reply

23 days ago

0

XfinityDemitrius

Official Employee

 • 

3.2K Messages

Hey @user_8267ye, Thank you for visiting our official Xfinity Forums Community support page. We appreciate you taking the time to reach out regarding the reversed payment. I do apologize, but we would not have any information regarding the reason for the reversed payment. You would need to reach out to your financial institution for any additional information. If payment was returned, we do recommend making an additional payment for the total amount due to help keep the account in good standing.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Like

Reply

23 days ago

0

forum icon

New to the Community?

Start Here